Weca Portal
The company Weca s.r.o. is active in the field of air conditioning and air handling. It deals not only with sales, but also with subsequent installation and regular service. We have been working with the company since 2022 when we started developing the software and since then we have continued to improve the system and add new functionalities.
Problem introduction
In today's digital age, many corporate processes are time-consuming and complex, and the company has been facing a number of challenges associated with efficiently managing service processes and communicating with customers. Traditional approaches involve lengthy manual processes that often lead to misunderstandings, delays, and errors. Manual records can result in the loss of crucial information about device status and service history, leading to increased response times and decreased customer satisfaction. This inefficient management not only slows business growth but can also negatively impact the overall competitiveness of the company in the market.
Weca approached us, presenting these issues they increasingly encounter. Our goal was to develop an application that would help the company improve its operational processes while also providing something special for their customers.
Our solution
As a response to these challenges, we have developed an intuitive and responsive web application accessible on all platforms. The application comprises three key sections:
Service Section
This is the heart of the application, where business professionals and technicians can easily create service protocols and requests.
Customer Section
This section provides customers with a comprehensive overview of their devices and services. It's designed to be informative while also allowing the signing and confirmation of individual services, adding a layer of transparency and trust.
Integration with External Systems
To streamline processes and reduce errors, we have included integrations with Raynet CRM for mapping contact persons and also with the Giriton system for monitoring technician attendance.